How to Close Your Casino Account | Dude Spin NZ Guide

Quick options

If you only need a short break, take a 24 hour cool off from the Responsible Play menu. For a longer pause, self exclusion ranges from six months up to permanent. To close the account entirely, follow the steps below.

Step 1: Withdraw your balance

Before closing, withdraw any real money balance. Bonus funds are forfeited on closure as per standard terms. Make sure your verified withdrawal method is set up first.

If you have an active wagering bonus, complete or forfeit it first. Closure with an unresolved active bonus locks the bonus winnings, so settle this step before requesting closure.

Step 2: Contact support

Open live chat or email support and request account closure. Confirm your registered email address and date of birth so the team can verify the request quickly.

Step 3: Choose a reason

Support will ask for a closure reason. This is optional but helps the operator improve. Common reasons include taking a break, finished playing, or moving to a different site.

If the reason relates to control over your play, support will offer self exclusion as a stronger alternative to a simple closure. Self exclusion blocks future signups across the operator network for the chosen period.

Step 4: Confirm closure

You will receive a confirmation email once the account is closed. Promotional emails stop within 48 hours. Account data is retained per the Privacy Policy.

Reopening

If you closed under self exclusion, the account cannot be reopened until the period ends. A simple closure can be reopened by emailing support, subject to verification.

Reopened accounts return to the same tier and any previously verified documents stay on file, so reopening is a quicker process than the original signup.

Need to talk to someone first

Gambling Helpline NZ 0800 654 655 is free, confidential and available around the clock. Sometimes a chat with a counsellor before closing the account brings clarity.

Closure timeline at a glance

Step 1, withdraw balance: same day to three business days depending on method. Step 2, contact support: typically within 5 minutes via live chat. Step 3, identity confirmation: same chat session. Step 4, closure confirmation email: within 24 hours. Most Kiwi players complete the full process inside one business day.

What happens to your data after closure

Personal information is retained for the period required by the operator licence, typically five to seven years for anti money laundering compliance. Marketing preferences are switched to opt out within 48 hours of closure. Self exclusion records persist for the full period of the exclusion across the operator network.